Visitor Information

VISITING HOURS

Visiting hours are from 10 am to 8 pm unless specified otherwise.

GUIDELINES FOR VISITING

The following general guidelines apply to most areas within Jessie McPherson Private Hospital:

• Two visitors are permitted at any one time (or as agreed with the nurse or midwife in charge of the ward per individual patient needs).
• Visitors can visit for any length of time during visiting hours unless a patient’s clinical team advises otherwise.
• Visiting hours will be from 10 am to 8 pm. Visits outside these times are by arrangement only.
• Consumers have the right to determine who may visit them and when they want to receive visitors, including the option to request no visitors.
• The number of children at the bedside may be limited according to local conditions as directed by the nurse or midwife in charge.
• Our teams are aware that consumers from culturally and linguistically diverse backgrounds and/or with special needs may have different needs regarding visiting hours and the role of their support persons. We will do our best to be responsive and flexible to these needs, acknowledging the important role that family and carers play for some of our patients.
• Where patients are unable to receive visitors in person, we encourage virtual visiting.
• Surgical masks are required (unless N95 is required) in clinical areas.

SPECIALTY AREAS

In addition to the above, the following area-specific guidelines apply:

Birth Suite & Pregnancy Assessment Unit (PAU)

• Two people may accompany a patient

Maternity Ward

• ANTENATAL PATIENTS:
  • Partner/support person is welcome to visit anytime between 7am and 8pm.
• POSTNATAL PATIENTS:
  • Partner/support person is welcome to remain throughout the postnatal stay.
• BOTH ANTENATAL & POSTNATAL PATIENTS:
  • Patients may have two visitors per day (additional to partner/support person), between the hours of 10am and 8pm.
  • Siblings may visit if accompanied by an adult.

Parenting Sanctuary

• There are no visitor restrictions in place for patients staying in the Jessie Parenting Sanctuary (Hotel Chadstone Melbourne, MGallery by Sofitel).

Special Care Nursery (SCN)

• Parents are permitted to visit at any time between 7am and 8pm.

PRIVACY

Visitors must be respectful of the patient, other patients, visitors and employees.

There may be times when visitors will be asked to leave the patient to enable employees to attend to a patient’s care or to provide appropriate patient privacy. Visitors will be advised when they can return to the ward/unit.

VISITING SAFELY

Visitors are asked to sanitise their hands before and after spending time with a patient. Please use the hand sanitiser provided.

Visitors who feel unwell or who have experienced fever/chills, sore throat, cough, vomiting or diarrhoea in the previous 48 hours are asked not to visit until they are well.

VISITOR CAR PARKING

Onsite visitor car parking is available. Learn more here.

BEHAVIOURAL EXPECTATIONS

Patients, support persons, visitors and employees have the right to feel emotionally and physically safe, to be listened to, and to be treated with respect and dignity. It is a requirement that patients, support persons, visitors and employees behave in accordance with community and legal expectations.

The following behaviours are not acceptable and will not be tolerated:

• Aggressive behaviour, harassment and intimidation
• Threatening language towards patients, support person(s), visitors or staff
• Physical attacks to people or property
• Obscene, racist, sexist or demeaning language

Consideration should be given to keeping noise at a minimum, so please use radios, televisions, mobile phones, etc quietly.