Quality and Safety
At Jessie McPherson Private Hospital, the safety, quality and experience of our patients are central to the care we provide.
We monitor clinical quality, patient safety and patient experience to identify opportunities for improvement. Our clinical governance and quality improvement processes support our teams to review performance, respond to feedback and continually strengthen the care and services we provide.
Accreditation and National Standards
Australian public and private hospitals are required to be accredited against the National Safety and Quality Health Service Standards.
The standards provide a nationally consistent framework for the level of care patients can expect from health service organisations. They cover areas including clinical governance, partnering with consumers, infection prevention, medication safety, comprehensive care, communication and recognising and responding to clinical deterioration.
We are currently reviewing the accreditation information on this website to ensure it reflects Jessie McPherson Private Hospital’s latest assessment and current accreditation arrangements.
Learn more about the National Safety and Quality Health Service Standards
Monitoring Quality and Performance
Jessie McPherson Private Hospital monitors a range of clinical quality and safety measures. These help us understand how our services are performing, identify areas requiring attention and support ongoing improvement.
We are reviewing the performance information presented on this website to ensure future results are current, meaningful and supported by appropriate context. Updated information will be published following this review.
Information about safety and quality across Australian hospitals is also available through the Australian Commission on Safety and Quality in Health Care’s Safety in Health Care web tool.
Listening to Our Patients
Jessie McPherson Private Hospital partners with Insync to invite patients to provide feedback about their hospital experience. Patients may receive a survey within two weeks of leaving hospital.
Survey responses help us understand our patients’ experiences, monitor satisfaction and identify opportunities to improve our care and services.
Feedback and Complaints
We welcome feedback from patients, families and carers. Feedback helps us recognise what we are doing well and identify where we can improve.
If you would like to provide feedback, raise a concern or make a complaint, please visit our Feedback and complaints page or send an email to enquiries.jmph@monashhealth.org or call (03) 9594 2978.
We aim to respond to concerns respectfully, openly and as promptly as possible.
Page last reviewed: August 2026