Show respect for the people taking care of you and other users of our services
Respect the privacy, needs and dignity of others by being courteous and considerate Respect our visiting hours and comply with visitors guidelines
Support us in providing an environment that is safe, clean and pleasant
Follow rules regarding no smoking areas and the prohibition of alcohol and illicit drugs on Southern Health and Jessie McPherson Private Hospital premises Keep noise to a minimum for the benefit [...]
Tell us when you have questions or concerns about your care
Ask questions so we can assist you to understand your medical condition, treatment and care
Provide, to the best of your ability, information to assist with your treatment
Provide accurate information about your own and any relevant family medical history including all medications, drugs, remedies or substances that you are taking
Cooperate with your treating team
Keep appointments arranged for you Understand the consequences of any decision you make to refuse care or treatment
A second opinion
To request and receive a second opinion about your health care The support of a person of your choice in discussions about your care A support person to attend meetings and discussions with staff [...]
Privacy and confidentiality
Respect for your privacy and to have your health information treated as confidential Secure storage and maintenance of your health care records Compliance by Jessie McPherson Private Hospital [...]
Dignity and respect in your care
Consideration of your individual needs Receive services in a manner which is neither discriminatory nor judgmental Be introduced to all staff who assist with your care
Clear Information about your condition and its management
Receive prompt, meaningful responses to questions or concerns you raise about your health care Be informed about risks, benefits and alternatives Access your Jessie McPherson Private Hospital [...]
Receive only care or treatment for which you have provided consent
Refuse to receive care or treatment (some patients covered under the Mental Health Act 1986 cannot refuse treatment) Decide if students may participate in your health care as part of their [...]