Visiting Information

Updated  Tuesday 16 May, 2023

We have eased our visiting rules, but as COVID is still a threat to our community, some COVID Safe measures remain in place.

Patient Care Areas:

  • All people 8 years and older are required to wear a surgical mask.

Public Areas: 

  • Masks are now optional for public spaces and non-clinical areas. Non-clinical areas include shared corridors, retail, café and dining areas.

People who are unable to wear a mask will only be able to enter patient care areas and emergency departments under exceptional circumstances e.g., at the end of life, for a patient with special needs, or where a carer is staying overnight with a patient. Unless specifically authorised by the treating team, visitors may not remove masks or other personal protective equipment while visiting COVID-19 positive patients.

You will not be able to visit if you:

  • are unwell with any COVID-19, gastroenteritis or flu like symptoms e.g., running nose, fever, cough, sore throat, vomiting or diarrhoea.
  • are awaiting a COVID-19 test result.
  • have spent more than four hours with someone who has COVID-19 in the past seven days (unless wearing appropriate PPE).
  • test positive with COVID-19 you are unable to visit until day 7 and asymptomatic.


All visits must occur within visiting hours (10am to 8pm) unless specified otherwise. 


Birth Suite (including Pregnancy Assessment Unit (PAU))

  • Two people may accompany a patient

Maternity Ward (51 North)

    • Partner/support person is welcome to visit anytime between 7am and 8pm.
    • Partner/support person is welcome to remain throughout the postnatal stay.
    • Patients may have two visitors per day (additional to partner/support person), visiting one at a time, between the hours of 10am and 8pm.
    • Siblings may visit if accompanied by an adult.


Parenting Sanctuary at Hotel Chadstone 

  • There are no visitor restrictions in place for patients staying in the Jessie Parenting Sanctuary (Hotel Chadstone Melbourne, MGallery by Sofitel).

Special Care Nursery (JSCN)

  • Parents are permitted to visit at any time between 7am and 8pm.



Adult Inpatients (31 North, 31 South, 51 South at Jessie McPherson Private Hospital. 6A and 6B at Monash Heart Private at VHH)

  • Two visitors per patient per day, for an unlimited time, visiting one at a time.
  • One child under 12 may attend with a visitor and will not be counted in overall visitor numbers.
  • One carer/support person may stay overnight in exceptional circumstances (at the discretion of the local management team). 

Adult ICU 

  • Two visitors per patient per day, for a maximum of one hour per visit (i.e., two people may visit for one hour each). 



Special considerations 

Special considerations are in place for end of life, where there is a high risk of death in relation to impending treatment or surgery, or where a patient’s condition has been assessed as unstable or deteriorating. 

  • Two visitors at a time may be with the patient 8am to 8pm and outside these times by arrangement with the unit. 
  • The unit will facilitate all reasonable visitor attendance. 


COVID Positive patients 

COVID positive patients may have visitors. Visits must be arranged with the local care team before attending. 

Visitors must strictly adhere to PPE requirements as advised by the local care team. If you cannot wear a mask, you will not be able to visit.  


Patients with special needs, e.g., disability, delirium, dementia, patients who require carer support, patients requiring language support, and visitors who need to learn home care needs.  

  • These patients may have a carer with them at all appropriate hours, including overnight, if arranged with the ward/unit. 
  • This carer will not be counted as one of the total visitor numbers for the day (i.e., the patient may have a further two visitors), but the total visitors at the bedside at any time will not exceed two. 

Virtual visiting 

When possible, we encourage all patients to bring a device into hospital with them such as a mobile phone, tablet or laptop. Our ward staff can assist in connecting devices to our FREE patient Wi-Fi. 

For patients who do not have their own device, need help with technology or are too unwell to use their own device, nursing staff can arrange for patients to have a virtual visit with a friend or family member, using one of our iPads. 


Visit our latest news page to stay up to date with Jessie McPherson Private Hospital.

Contact Us

You can contact Jessie McPherson Private Hospital on 03 3534 2776 or send us a message below.

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