Frequently asked questions

You may have questions regarding our services, visiting information and other general information. Please browse through the questions below to find the information that you need. If you have a question that isn’t featured below,  please send us your query through our contact form.

About services and facilities provided

What are the food arrangements?
  • Wards/Rooms – Our extensive menu is prepared by qualified chefs and offers a wide choice of meals to accommodate all tastes, including dietary and religious needs. Please speak with the pre-admissions team before admission or alternatively with the ward clerk on admission.  Meals may be ordered for your partner for a nominal charge.
  • Cafeteria Facilities – An on-site café is located on level 2 is available all day for family and friends.
What car parking is available for me?

Patients may be dropped off and picked up at our hospital’s main entrance.  Public parking is available in the multi-level car park which can be accessed from Clayton Road.

A limited number of disabled parking spaces are available at the main hospital entrance and in the multi-level car park which has lift access.  All public car park areas have footpaths with disabled access to the hospital.

What are some of the on-site amenities?
  • ATM (available on level 2 near the convenience store)
  • Complimentary television
  • Movielink available
  • Bedside telephones with free local calls
  • Car parking within hospital grounds
  • Café and convenience store (located on level 2)
  • Hairdresser (available in the ward – please speak with our staff on the ward to assist with arrangements)
Are there interpreter services available?

Yes, upon admission, staff should be advised of your preferred language. Interpreters in the following languages are available: Vietnamese, Cambodian, Mandarin, Polish, Greek, Serbian, Croatian, Spanish, Italian, Portuguese, Cantonese, French, Chiu Chow, Arabic and Turkish.

Having visitors

Where can my family get a meal around the hospital?

Zouki café is located on level 2 of the hospital. Please ask for directions from the admission staff.

What car parking is available for my visitors?

Visitor parking is available in the multi-level car park which can be accessed from Clayton Road.

A limited number of disabled parking spaces are available at the main hospital entrance and in the multi-level car park which has lift access.  All public car park areas have footpaths with disabled access to the hospital.

What are the visting hours?

Visiting hours: 10am – 8pm

We know that the presence of friends and family members during this time is very important you so we have extended our visiting hours

We also understand how important rest and recuperation is so if you would like assistance with tailoring specific visiting times for you whilst you are in hospital we are very happy to help.

 

 

Can I have a family member to stay with me overnight?
      We are happy to assist with this request for immediate family of dependent patients however this needs to be discussed prior to your admission. Please speak with the booking or preadmission staff prior to the day or your admission.

Please be aware that a fee may apply for providing overnight accommodation for family.

Who can visit?

We know that the presence of family and friends is helpful for recvoery so they are encouraged to visit.

Children can sometimes find hospitals daunting.  When visiting the hospital we ask that children be supervised by an adult at all times.

 

Unwell Visitors

To help prevent the spread of infection it is very important that people do not visit the hospital if they have an infectious illness such as chicken pox, a coldsore, flu, parvovirus (slapped cheek), a stomach upset, bad cough or cold. These infections can be easily spread and some are particularly dangerous to pregnant women and newborn babies. Unfortunately, if the brothers and sisters of your newborn baby have any of these infections they must not visit you while you are in hospital.

About your stay

Who do I contact when I have a query after hours?

We always have someone available to answer your queries no matter what time of the night or day. Contact our front reception staff who will ensure you are transferred to the most appropriate person who can answer your enquiry.

Who can I speak to?

Ward clerks of each ward will be able to help you.

Where do I go for help?

The hospital’s main reception can provide general patient information.  The reception is located at the main entrance to the hospital on the ground floor.

Can you cater for special dietery requests?

Our extensive menu prepared by qualified chefs offers a wide choice of meals to accommodate all tastes. This includes dietary and religious needs. Please speak with the admissions team before admission or alternatively with the ward clerk on admission.

Can I use my mobile phone whilst staying at Jessie McPherson Private Hospital?

We understand that mobile phones are no longer a luxury item, and they are often deemed to be a necessity.

We allow you to use your mobile phone however it must be done with respect to all other patients and relatives. You may be politely requested to refrain from its use if it is deemed disruptive or inappropriate by our staff.

 

What car parking is available for me?

Patients may be dropped off and picked up at our hospital’s main entrance.  Public parking is available in the multi-level car park which can be accessed from Clayton Road.

A limited number of disabled parking spaces are available at the main hospital entrance and in the multi-level car park which has lift access.  All public car park areas have footpaths with disabled access to the hospital.

About admission and discharge

What items do I need to bring with me?

Although we provide most of what you’ll need, additional personal items should include:

  • Comfortable bed attire/footwear/toiletries
  • Medications/relevant X-rays/scans
  • Health insurance details
  • Medicare card
  • Veteran’s Affairs card
  • Pension/Health Care Card/Safety Net Card
  • Glasses/hearing aid etc (labeled)
What can I expect on discharge from hospital?

Prior to leaving our care your team will identify if your recovery needs can be met by returning home or whether interim arrangements such as a short stay in a rehabilitation unit may be required. This will all be discussed with you and your family at the start of your stay with us so that we can provide any assistance which may be required.

The staff will assist with making any follow up appointments for you and will ensure that you GP is communicated with to ensure your care is continuous even once you have left hospital.

How should I prepare for my stay?

An important way to reduce stress before and during your hospital stay is to plan ahead so you can concentrate solely on your recovery.

  • pay any outstanding bills and make sure your banking is up to date
  • if you are single, make sure friends and/or neighbours know when you are entering hospital and when you are expected home
  • Arrange collection of mail
  • Arrange for a support person to be able to assist with your transport home and perhaps staying with you for that first night at home
How do I make an appointment with a specialist?

We will provide assistance by making a follow up appointment on your behalf before you leave our care or by providing you with the details to be able to make the appointment yourself when you are ready.