FAQs

Yes, upon admission, staff should be advised of your preferred language. Interpreters in the following languages are available: Vietnamese, Cambodian, Mandarin, Polish, Greek, Serbian, Croatian, Spanish, Italian, Portuguese, Cantonese, French, Chiu Chow, Arabic and Turkish.

• ATM (available on level 2 near the convenience store)
• Complimentary television
• Foxtel available
• Bedside telephones with free local calls
• Car parking within hospital grounds
• Café and convenience store (located on level 2)
• Hairdresser (avaialble in the ward – please speak with your ward clerk to arrange an appointment)

Patients may be dropped off and picked up at our hospital's main entrance.  Public parking is available in the multi-level car park which can be accessed from Clayton Road.

A limited number of disabled parking spaces are available at the main hospital entrance and in the multi-level car park which has lift access.  All public car park areas have footpaths with disabled access to the hospital.

• Wards/Rooms – Our extensive menu is prepared by qualified chefs and offers a wide choice of meals to accommodate all tastes, including dietary and religious needs. Please speak with the pre-admissions team before admission or alternatively with the ward clerk on admission.  Meals may be ordered for your partner for a nominal charge.
• Cafeteria Facilities – An on-site café is located on level 2 is available all day for family and friends.

• family and friends are encouraged to visit patients
• children can sometimes find hospitals daunting.  When visiting the hospital we ask that children be supervised by an adult at all times
• please note that visiting hours and rest periods vary from ward to ward .

• this depends on your ward, different rules and arrangements apply. Please contact the ward of the patient for further information
• please be aware that a fee may apply for providing overnight accommodation for family and friends.

The visiting hours are from 2pm to 8pm. Maternity Services visiting hours are from 2pm to 4pm and 7pm to 8pm.
A strict rest period is scheduled each day between 12pm to 2pm.

Patients may be dropped off and picked up at our hospital's main entrance.  Public parking is available in the multi-level car park which can be accessed from Clayton Road.

A limited number of disabled parking spaces are available at the main hospital entrance and in the multi-level car park which has lift access.  All public car park areas have footpaths with disabled access to the hospital.

Zouki café is located on level 2 of the hospital. Please ask for directions from the admission staff.

Patients may be dropped off and picked up at our hospital's main entrance.  Public parking is available in the multi-level car park which can be accessed from Clayton Road.

A limited number of disabled parking spaces are available at the main hospital entrance and in the multi-level car park which has lift access.  All public car park areas have footpaths with disabled access to the hospital.

We recommend you turn off your phone as you enter our facilities.  A number of our machines are sensitive to mobile phones.

As a health promoting health service, smoking is not allowed on Jessie McPherson Private Hopsital property.  There are no designated areas to smoke.  On World No Tobacco Day 31 May 2009 Jessie McPherson Private Hopsital introduced a total ban on smoking within our boundaries.  Patients can access nicotine replacement therapy and support to quit smoking

Our extensive menu prepared by qualified chefs offers a wide choice of meals to accommodate all tastes. This includes dietary and religious needs. Please speak with the admissions team before admission or alternatively with the ward clerk on admission.  

The hospital's main reception can provide general patient information.  The reception is located at the main entrance to the hospital on the ground floor.

Ward clerks of each ward will be able to help you.

After hours queries should be directed to the hospital switchboard on 03 9594 2776.  You will then be transferred to the most appropriate person to answer the enquiry.

Appointments should be made through their consultation rooms.

An important way to reduce stress before and during your hospital stay is to plan ahead so you have nothing to worry about on the home front.

• pay any outstanding bills and make sure your banking is up to date
• if you are single, make sure friends and/or neighbours know when you are entering hospital and when you are expected home.  Arrange collection of mail.

Your length of stay in hospital will be determined by the procedure that you have had. Prior to discharge your doctor will identify if your recovery needs can be met by returning home, to your family or a rehabilitation facility. They will identify what follow-up appointments and care is required.

Patients may be asked to purchase items of equipment such as personal aids, shoes, dentures, spectacles, etc. if  required.

Although we provide most of what you'll need, additional personal items should include:

• Comfortable bed attire/footwear/toiletries
• Medications/relevant X-rays/scans
• Health insurance details
• Medicare card
• Veteran’s Affairs card
• Pension/Health Care Card/Safety Net Card
• Glasses/hearing aid etc (labeled)